Refund Policy
Last updated: October 30, 2026
There are two kinds of payments in Kyroba: what a Business pays Kyroba for its plan, and what a Customer pays a Business. Each has its own rules.
Kyroba plans (for Businesses)
- You can cancel at any time from your dashboard. You keep the plan until the end of the paid period and will not be charged again.
- We do not refund partial months or years already started, unless the law requires it.
- If we charged you by mistake (a double charge or a charge after canceling), we refund that full amount. Email info@kyroba.app within 60 days of the charge.
- One-time payments (for example, removing our branding from your page) are non-refundable once activated, unless we made an error.
Payments to a Business (for Customers)
Deposits, no-show fees, QR payments, tips, packages, gift cards, memberships and store orders are paid directly to the Business. Kyroba is not the seller and does not receive that money. The Business sets its own cancellation and refund rules and can refund a payment from its dashboard. If a deposit is refunded automatically when you cancel in time, your appointment link tells you.
If you have a problem with a payment to a Business, contact the Business first. If it does not respond, email info@kyroba.app and we will help you reach it.